Privacy Policy

Nexus Shipping Protection Privacy Policy

1. Introduction

Nexus Shipping Protection (“the App”) provides order-protection and package-safeguard features to merchants operating Shopify stores. This Privacy Policy outlines how we collect, use, store, and safeguard information when you install or interact with the App.

By installing or using the App, you consent to the practices described in this policy.

2. Information We Collect

A. Merchant Information

When you install the App, we automatically access certain data from your Shopify store to provide required functionality. This includes:

• Basic store details (store name, domain, contact information)
• Necessary API scopes such as:
  • read_products and write_products – for configuring protection rules
  • read_script_tags and write_script_tags – to enable App-based frontend components

B. Customer Information

Nexus Shipping Protection does not intentionally collect or store your customers’ personal data such as names, addresses, or payment details. All features operate without accessing sensitive customer information.

In rare cases where your store must pass limited customer-related data (e.g., order ID or shipping value), we:

• Collect only the minimum information required
• Encrypt, anonymize, or restrict data wherever possible

C. Technical Information

For diagnostics and security, we may collect the following non-identifiable data:

• IP address (masked or aggregated)
• Browser and time-zone metadata
• App-required cookies (no advertising or tracking cookies)

3. How We Use Your Information

We use collected data only to operate and improve the App, including:

• Providing core order-protection features
• Debugging issues, performance optimization, and security monitoring
• Responding to support tickets and merchant inquiries
• Meeting legal or compliance obligations

We never sell, rent, or use your data for advertising.

4. Data Security

We apply industry-standard security practices to keep your information safe, including:

• Encrypted communication using HTTPS/TLS
• Restricted access for authorized team members only
• Routine system audits and security evaluations

While we implement strong safeguards, no online system can be guaranteed fully secure. You are encouraged to maintain the security of your Shopify account.

5. Data Retention & Removal

We retain merchant information only while the App remains installed. When you uninstall the App, associated data is either deleted or anonymized.

You may request complete data removal anytime by contacting us at zulunranwixpa@gmail.com.

6. Third-Party Integrations

This App interacts with:

• Shopify APIs — subject to Shopify’s terms and privacy policies
• Shopify’s built-in payment infrastructure (if applicable)

We do not share your data with external third parties unless required by law.

7. Policy Updates

We may revise this Privacy Policy from time to time. Significant changes will be communicated via email or through the App dashboard.

8. Contact Information

For questions, support requests, or data-privacy inquiries, contact us at:

Email: zulunranwixpa@gmail.com